Refund policy

Return & Refund Policy

Last Updated: August 15, 2026

At Averelle37, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund period for eligible items.

1. Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the item should generally be:

Unused and unworn
In its original condition
Free from damage caused by the customer
Returned with original packaging where reasonably possible
Accompanied by proof of purchase or order information

For hygiene and product-quality reasons, certain items that have been used, worn, damaged, or altered may not qualify for return.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: support@averelle37.shop

Please include your order number and explain the reason for your return.

If appropriate, our customer service team will provide return instructions.

Please do not send products to the business address listed on our website unless our support team specifically instructs you to do so.

3. Refunds

Once your returned item is received and inspected, we will review the condition of the product.

If your return is approved, the applicable refund will be processed to your original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Order number
Description of the issue
Clear photographs of the product
Photographs of the packaging when relevant

We will review the information and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

5. Return Shipping

For approved returns due to a change of mind or personal preference, return shipping arrangements may depend on the circumstances of the order.

If the item is defective, damaged upon arrival, or incorrectly shipped, please contact us before returning it so we can determine the appropriate return arrangements.

6. Non-Returnable Situations

A return may be refused when an item has been:

Used or worn beyond reasonable inspection
Damaged after delivery through customer misuse
Modified or altered
Returned outside the 30-day return period
Returned without sufficient order information
Returned in a condition that prevents reasonable resale

7. Exchanges

If you would like a different product, style, or variation, please contact our support team. Depending on availability and circumstances, we may recommend returning the original item and placing a new order.